Privacy Policy

This iQ Workspace Privacy Policy was last updated on the 7th of September 2023. Your privacy is important to us. We have developed a Privacy Policy that outlines how we collect, use, disclose, transfer, and store your information.

Please take a moment to familiarise yourself with our privacy practices and let us know if you have any questions.

Collection and Use of Personal Information.

Personal information is data that can be used to identify or contact a single person. You may be asked to provide your personal information anytime you are in contact with iQ Workspace or an iQ Workspace-affiliated company.

iQ Workspace and its affiliates may share this personal information and use it consistent with this Privacy Policy. They may also combine it with other information to enhance our products, services, content, and advertising.

You are not required to provide the personal information we have requested, but if you choose not to, we will often be unable to provide you with our products or services or respond to any queries you may have.

Here are some examples of the types of personal information iQ Workspace may collect and how we may use it:

What personal information do we collect?

When you create an iQ Workspace account, purchase or download a product, request a quote, or contact us, we may collect a variety of information, including your name, mailing address, phone number, email address, and contact preferences.

How we use your personal information.

The personal information we collect allows us to keep you posted on iQ Workspace’s latest product announcements, updates, and upcoming events. If you don’t want to be on our mailing list, you can opt out at any time by updating your preferences.

We also use personal information to help us create, develop, operate, deliver, and improve our products, services, content, and advertising, and to prevent loss and combat fraud.

We may use your personal information to verify your identity, assist with user identification, and determine appropriate services. For example, we may use the date of birth to determine the age of iQ Workspace account holders.

We may also use personal information for internal purposes such as auditing, data analysis, and research to improve iQ Workspace’s products, services, and customer communications. If you enter a sweepstakes, contest, or similar promotion, we may use the information you provide to administer those programs.

Collection and Use of Non-Personal Information.

We may also collect data in a form that does not, on its own, permit direct association with any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose.

The following are examples of non-personal information we collect and how we may use it:

• We may collect information about customer activities on our website and from our other products and services. This information is aggregated to help us provide more useful content to our customers and to understand which parts of our website, products, and services are of most interest. Aggregated data is considered non-personal information for this Privacy Policy.
• We may collect and store details of how you use our services, including search queries on our website. This information may be used to improve the relevancy of results provided by our services. Except in limited instances to ensure the quality of our services over the Internet, such information will not be associated with your IP address.

Cookies and Other Technologies.

iQ Workspace’s websites, online services, interactive applications, email messages, and advertisements may use “cookies” and other technologies such as pixel tags and web beacons. These technologies help us better understand user behaviour, tell us which parts of our websites people have visited, and facilitate and measure the effectiveness of advertisements and web searches.

We treat information collected by cookies and other technologies as non-personal information. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal information under local law, we also treat them as such.

Similarly, to the extent that non-personal information is combined with personal information, we treat the combined information as personal information for this Privacy Policy.

iQ Workspace and our partners also use cookies and other technologies to remember personal information when you use our website, online services, and applications. Our goal in these cases is to make your experience with iQ Workspace more convenient and personal.

For example, knowing your first name lets us welcome you the next time you visit the iQ Workspace website or receive an email from us. Knowing your country and language helps us provide a more personalised and helpful shopping experience.

Knowing that someone using your computer or device has shopped for a specific product or used a particular service helps us tailor our advertising and email communications to your interests.

Knowing your contact information, hardware identifiers, and details about your computer or device enables us to personalise your experience and provide better customer service.

If you want to disable cookies, check your browser’s help pages to learn how. Please note that certain features of the iQ Workspace website will not be available once cookies are disabled. As with most internet services, we automatically gather some information and store it in log files.

This information includes Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring and exit websites and applications, operating system, date/time stamp, and clickstream data.

We use this information to understand and analyse trends, to administer the site, to learn about user behaviour on the site, to improve our product and services, and to gather demographic information about our user base.

iQ Workspace may use this information in our marketing and advertising services. In some of our email messages, we use a “click-through URL” linked to content on the iQ Workspace website.

When customers click one of these URLs, they pass through a separate web server before arriving at the destination page on our website. We track this click-through data to gauge interest in specific topics and assess the effectiveness of our customer communications. If you prefer not to be tracked in this way, you should not click text or graphic links in the email messages.

Cookie details.

Disclosure to Third Parties:

At times, iQ Workspace may make certain personal information available to strategic partners that work with iQ Workspace to provide products and services, or that help iQ Workspace market to customers. Personal information will only be shared by iQ Workspace to provide or improve our products, services and advertising; it will not be shared with third parties for their marketing or sales purposes.

Service Providers.

iQ Workspace shares personal information with companies that provide services such as information processing, extending credit, fulfilling customer orders, delivering products to you, managing and enhancing customer data, providing customer service, assessing your interest in our products and services, and conducting customer research or satisfaction surveys. These companies are obligated to protect your information and may be located wherever iQ Workspace operates.

Other Providers.

It may be necessary by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence, for iQ Workspace to disclose your personal information.

We may also disclose information about you if we determine that, for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.

We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users.

Additionally, in the event of a reorganisation, merger, or sale, we may transfer any personal information we collect to the relevant third party.

Protection of Personal Information.

iQ Workspace takes the security of your personal information very seriously. iQ Workspace online services use Secure Sockets Layer (SSL) security technology for establishing an encrypted link between our server and the client, typically a web server (website) and a browser, or a mail server and a mail client (e.g., Outlook).

All browsers can interact with secure web servers using the SSL protocol. When you use some iQ Workspace products, services, or applications, the personal information and content you share are visible to other users and can be read, collected, or used by them.

You are responsible for the personal information you choose to share or submit in these instances. For example, if you list your name and email address in a product review posting, that information is public. Please use these features with care.

Integrity and Retention of Personal Information iQ Workspace makes it easy for you to keep your personal information accurate, complete, and up to date. We will retain your personal information for the period necessary to fulfil the purposes outlined in this Privacy Policy unless a more extended retention period is required or permitted by law.

Access to Personal Information.

You can ensure that your contact information and preferences are accurate, complete, and up to date by contacting iQ Workspace. For other personal information we hold, we will provide you with access for any purpose, including to request that we correct the data if it is inaccurate or delete the data if iQ Workspace is not required to retain it by law or for legitimate business purposes.

We may decline to process requests that are frivolous/vexatious, jeopardise the privacy of others, are extremely impractical, or for which access is not otherwise required by local law. Access, correction, or deletion requests can be made by contacting us.

Third‑Party Sites and Services.

iQ Workspace websites, products, applications, and services may contain links to third-party websites, products, and services. Our products and services may also use or offer products or services from third parties, for example, a third-party app.

Information collected by third parties, which may include such things as location data or contact details, is governed by their privacy practices. We encourage you to learn about the privacy practices of those third parties.

International Users.

All the information you provide may be transferred or accessed by entities around the world as described in this Privacy Policy.

Our Companywide Commitment to Your Privacy.

To ensure your personal information is secure, we communicate our privacy and security guidelines to iQ Workspace employees and strictly enforce privacy safeguards across the company.

Privacy Questions.

If you have any questions or concerns about iQ Workspace’s Privacy Policy or data processing, or if you would like to make a complaint about a possible breach of local privacy laws, please get in touch with us.

You can always contact us by phone at 01603 670 701. All such communications are examined and replies issued where appropriate as soon as possible.

If you are unsatisfied with the reply received, you may refer your complaint to the relevant regulator in your jurisdiction. If you ask us, we will provide you with information about relevant complaint avenues which may apply to your circumstances.

iQ Workspace may update its Privacy Policy from time to time. When we materially change the policy, we will post a notice on our website along with the revised Privacy Policy. iQ Workspace, 16 Manor Farm Barns, Fox Road, Framingham Pigot, Norwich, NR14 7PZ, UK.